*,*:before,*:after{box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,system-ui,sans-serif;margin:0;padding:0;background:#f8f9fa;color:#212529;font-size:14px}a{color:#0d6efd;text-decoration:none}a:hover{text-decoration:underline}.nav{background:#1a1a2e;color:#e0e0e0;display:flex;align-items:center;padding:0 1.5rem;height:52px;gap:1.5rem}.nav-brand{font-weight:700;font-size:1rem;color:#fff;margin-right:auto}.nav a{color:#aab;font-size:.875rem}.nav a:hover{color:#fff;text-decoration:none}.nav a.active{color:#fff;font-weight:600}.nav-user{font-size:.8rem;color:#888}.nav-logout{background:none;border:none;color:#aab;cursor:pointer;font-size:.875rem;padding:0}.nav-logout:hover{color:#fff}.page{padding:1.5rem 2rem;max-width:1200px;margin:0 auto}.page-title{font-size:1.25rem;font-weight:600;margin:0 0 1.25rem}.cards{display:flex;gap:1rem;flex-wrap:wrap;margin-bottom:1.5rem}.card{background:#fff;border:1px solid #dee2e6;border-radius:6px;padding:1rem 1.25rem;min-width:160px;flex:1}.card-value{font-size:2rem;font-weight:700;line-height:1}.card-label{font-size:.75rem;color:#6c757d;margin-top:.25rem;text-transform:uppercase;letter-spacing:.03em}.card-urgent .card-value{color:#dc3545}.card-lead .card-value{color:#198754}.card-spam .card-value{color:#6c757d}.card-unclear .card-value{color:#fd7e14}.table-wrap{background:#fff;border:1px solid #dee2e6;border-radius:6px;overflow:hidden}table{width:100%;border-collapse:collapse}th{background:#f1f3f5;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:#495057;padding:.6rem .875rem;text-align:left;border-bottom:1px solid #dee2e6}td{padding:.6rem .875rem;border-bottom:1px solid #f1f3f5;vertical-align:middle}tr:last-child td{border-bottom:none}tr.clickable{cursor:pointer}tr.clickable:hover{background:#f8f9fa}.badge{display:inline-block;padding:.2em .55em;border-radius:3px;font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.badge-urgent{background:#f8d7da;color:#842029}.badge-lead{background:#d1e7dd;color:#0f5132}.badge-solicitor{background:#e2e3e5;color:#41464b}.badge-unclear{background:#fff3cd;color:#664d03}.badge-unknown{background:#e9ecef;color:#495057}.badge-failed{background:#f8d7da;color:#842029}.badge-existing_customer{background:#cff4fc;color:#055160}.badge-internal{background:#e0cffc;color:#432874}.badge-open{background:#cff4fc;color:#055160}.badge-handled{background:#d1e7dd;color:#0f5132}.badge-escalated{background:#f8d7da;color:#842029}.badge-filtered{background:#e2e3e5;color:#41464b}.form-group{margin-bottom:1rem}.form-group label{display:block;font-weight:500;margin-bottom:.35rem;font-size:.875rem}.form-group input,.form-group select,.form-group textarea{width:100%;padding:.45rem .65rem;border:1px solid #ced4da;border-radius:4px;font-size:.875rem;font-family:inherit;background:#fff}.form-group input:focus,.form-group textarea:focus{outline:2px solid #0d6efd;border-color:#0d6efd}.form-error{color:#dc3545;font-size:.8rem;margin-top:.25rem}.btn{display:inline-block;padding:.45rem 1rem;border-radius:4px;font-size:.875rem;font-weight:500;border:none;cursor:pointer;font-family:inherit}.btn-primary{background:#0d6efd;color:#fff}.btn-primary:hover{background:#0b5ed7}.btn-secondary{background:#6c757d;color:#fff}.btn-sm{padding:.25rem .65rem;font-size:.8rem}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center}.login-box{background:#fff;border:1px solid #dee2e6;border-radius:8px;padding:2rem;width:360px}.login-box h1{margin:0 0 1.5rem;font-size:1.25rem;text-align:center}.login-error{background:#f8d7da;color:#842029;border-radius:4px;padding:.5rem .75rem;margin-bottom:1rem;font-size:.875rem}.detail-header{background:#fff;border:1px solid #dee2e6;border-radius:6px;padding:1.25rem;margin-bottom:1.25rem}.detail-meta{display:flex;gap:1.5rem;flex-wrap:wrap;margin-top:.75rem}.detail-meta-item{font-size:.8rem}.detail-meta-item strong{display:block;color:#6c757d;font-weight:500;text-transform:uppercase;font-size:.7rem;margin-bottom:.1rem}.detail-body{display:grid;grid-template-columns:1fr 340px;gap:1.25rem}@media (max-width: 760px){.detail-body{grid-template-columns:1fr}}.detail-transcript{background:#fff;border:1px solid #dee2e6;border-radius:6px;padding:1.25rem}.transcript-text{white-space:pre-wrap;font-size:.875rem;color:#495057;min-height:80px}.timeline{background:#fff;border:1px solid #dee2e6;border-radius:6px;padding:1.25rem}.timeline h3{margin:0 0 1rem;font-size:.875rem;text-transform:uppercase;color:#6c757d;letter-spacing:.05em}.timeline-empty{color:#adb5bd;font-size:.875rem}.timeline-event{display:flex;gap:.75rem;margin-bottom:.75rem;font-size:.8rem}.timeline-event:last-child{margin-bottom:0}.timeline-time{color:#6c757d;white-space:nowrap;flex-shrink:0}.timeline-type{font-weight:600}.timeline-data{color:#495057;cursor:pointer;margin-top:.2rem}.timeline-data summary{list-style:none;color:#6c757d;font-size:.75rem;cursor:pointer}.timeline-data summary::-webkit-details-marker{display:none}.timeline-data pre{margin:.25rem 0 0;background:#f8f9fa;border-radius:3px;padding:.4rem .6rem;font-size:.75rem;overflow-x:auto}.config-json-area{font-family:SFMono-Regular,Consolas,monospace;min-height:160px;resize:vertical}.pagination{display:flex;gap:.5rem;align-items:center;margin-top:1rem;font-size:.875rem}.pagination button{padding:.3rem .75rem;border:1px solid #dee2e6;border-radius:4px;background:#fff;cursor:pointer;font-family:inherit;font-size:.8rem}.pagination button:disabled{opacity:.4;cursor:default}.pagination-info{color:#6c757d}.back-link{display:inline-block;margin-bottom:1rem;font-size:.875rem;color:#6c757d}.back-link:hover{color:#212529}.section-title{font-size:.875rem;font-weight:600;margin:0 0 .75rem}.empty-state{color:#adb5bd;font-size:.875rem;text-align:center;padding:2rem}